What is your hours?
Monday thru Friday: 8:30AM – 5PM
Sunday: Closed or BAO
After hours / Emergency: Available by request, call us: 617-544-7095
Do you offer pickup and delivery?
Yes. We offer pickup and delivery in Easton and neighboring Counties. Please call to verify your location qualifies for pickup and delivery.
Do you accept credit cards?
Yes. The card must match name and billing address.
What type of warranty do you offer with your systems?
All Geek Experts hardware installations and upgrades come with a 14 day limited hardware warranty. We are not responsible for any and all lost data or lost programs. Software and client data should be backed up regularly per the responsibility of the client. We offer cloud storage solutions for redundancy and off-site storage.
Geek Experts also offers one-year limited extended warranty, or a two- year limited extended warranty at an additional cost. The limited warranty covering your system will be noted on your invoice, included in the documentation accompanying your system; or if it is lost or not received, our limited warranty policy can always be found here.
What is your warranty policy on your repairs?
We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job.
Do you repair on-site?
Yes, assuming your location is in the Boston/South Shore area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.
What will maintenance do for my computer?
Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.
How do I know if I need an upgrade?
Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?
Is your computer too under-powered to run the applications you want to run?
Is your computer running really s-l-o-w?
Is your hard drive too small to store all your “stuff”?
Do you need to send and receive faxes from your computer and you can’t?
Do you want sound you don’t have?
Do you want something for your computer you don’t have?
Do you have incompatible software for Windows Vista or 7?
If you can answer “no” to any or ALL of the above questions then maybe you don’t need to Upgrade your computer.
What types of hardware upgrades do you perform?
We offer all types of hardware upgrades from simple video card installations, memory upgrade, hard drive upgrade, WiFi upgrade to changing out the motherboard and CPU. Email us for pricing on hardware you are looking for. Whether you have us install it, or yourself — we tend to find our prices are on average 10% cheaper than ‘big box-retailers’.
Do you match your competitor’s prices?
Yes. Geek Experts will match our competitors’ prices. In order to provide this service, we need the appropriate web address or company contact information to verify pricing. Each price match is handled on an individual basis.
How much will it cost me to repair my computer?
Most repairs cost around $80 to $140 in labor plus the cost of the replacement part. This depends on the complexity of the issue. We have trained and certified technicians which will ensure your problem is resolved in a timely fashion, and done RIGHT, the FIRST time.
Do you offer on-site service?
Yes. We offer onsite service. Actually — most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.
Do you support products that were not purchased from you?
Yes. We offer limited support on products that were purchased from other manufactures or businesses. However, warranties are not transferable.
Do you give free estimates?
Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible. Contact a Geek Experts support specialist today to receive an estimate.